iTTi MENA SCHOOL POLICY

This policy governs all iTTi MENA TEFL/TESOL certification programs across our seven operating countries: Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Egypt, and Morocco.

PAYMENT SCHEDULE & FEES

For All Online Courses (Self-Paced and Live Online):

1. Full payment is required before access to course materials is granted.
2. Courses are accessible immediately upon payment confirmation through our LMS platform.
3. Course access is granted for the duration of the program (4 weeks for 120-hour TEFL, 8 weeks for 220-hour TESOL).

For In-Person Riyadh Courses:

1. A deposit of 500 SAR is required upon enrollment to reserve your seat.
2. Full payment must be received at least 14 days before the program start date.
3. If full payment is not received 14 days before the program start date, your seat may be forfeited to a candidate on the waiting list.
4. Late enrollment (within 14 days of start date) requires full payment upon registration and is subject to seat availability.

CANCELLATION & REFUND POLICY

1. If iTTi MENA cancels a course for any reason, a full refund will be issued within 14 business days.
2. For cancellations made by the student more than 30 days before the program start date, a full refund will be issued minus an administrative fee equivalent to 10% of the course fee.
3. For cancellations made 30-15 days before the program start date, a 50% refund on tuition will be issued.
4. For cancellations made 14 days or less before the program start date, no refunds will be issued.
5. For cancellations made on or after the program start date, no refunds will be issued.
6. No refunds will be issued for students dismissed for disciplinary reasons including constant tardiness, lack of participation, or inappropriate behavior.
7. No refunds will be issued for students who withdraw for academic reasons including insufficient English proficiency or unlikely to succeed in the course.

COURSE SATISFACTION POLICY

iTTi MENA stands by the quality of its TEFL/TESOL courses. Students who are not satisfied with their course and wish to cancel within the first 3 days of class must provide a detailed, written explanation for their dissatisfaction regarding the quality of the course. In addition, they must have attended all classes or accessed all course materials up to and including the day the cancellation request was submitted.

iTTi MENA reserves the right to investigate claims to validate their accuracy. In the event that a student’s reasons for dissatisfaction are justified, a refund of up to 50% of tuition may be issued.

ENGLISH LANGUAGE PROFICIENCY

To enroll in an iTTi MENA course, students must demonstrate English proficiency that enables them to follow the program and satisfactorily complete course requirements. This requires native or near-native ability level, with very few or no errors in both spoken and written English.

Insufficient English proficiency is grounds for course failure. If at any point an instructor determines that a student’s English language ability is insufficient, the student will be notified of their probable failure. In such cases, no refunds will be issued.

TRANSFER & DEFERRAL POLICY

1. Students may transfer to a different cohort or delivery mode at no extra cost if requested more than 30 days before their scheduled start date.
2. Transfer requests made 30-15 days before the start date are subject to availability and may incur an administrative fee.
3. No transfers can be made 14 days or less before the start date or after the program begins.

GENERAL PROVISIONS

1. Governing Law: These policies shall be governed by the laws of the Kingdom of Saudi Arabia and shall be honored across all iTTi MENA operating countries.
2. Binding Effect: This policy shall be binding upon all enrolled students and persons claiming rights on their behalf. If any provision is held to be invalid or unenforceable, the remainder shall remain in full force and effect.
3. Acknowledgment: By enrolling in any iTTi MENA program, students acknowledge that they have read, understood, and agreed to this School Policy.